Wipro Recruitment 2022 | System Engineer | Latest IT Jobs 2022
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Company : Wipro Position : System Engineer Qualifications : Graduate Responsibilities : Should be ready to respond to requests for technical assistance by following prescribed procedures. Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues. Must log all contacts & document all the activities and results accurately and completely within the incident management tool. Must assign unresolved tickets to the appropriate support team. Should proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Must identify and escalate tickets requiring urgent attention and action. Stay current with system information, changes and updates. Should adhere to work schedules, attendance and leave policies. Skills : Good communication Basic knowledge of computers Good analyzing skills How to Apply: · ...