CGI Work From Home Jobs 2022 | Service Desk Analyst | Latest IT Jobs 2022

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Company: CGI 


Position: Service Desk Technical Analyst 


Location: Karnataka


Eligibility: 

Any UG/PG Can apply 

Excellent written and verbal communication skills

Good knowledge of English communication 

Willing to work 24*7 shifts


Responsibilities: 

Should be ready to respond to requests for technical assistance by following prescribed procedures.

Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.

Must log all contacts & document all the activities and results accurately and completely within the incident management tool.

Must assign unresolved tickets to the appropriate support team.

Should proactively monitor, follow up and expedite the resolution of assigned and pending tickets.

Must identify and escalate tickets requiring urgent attention and action.

Stay current with system information, changes and updates.

Should adhere to work schedules, attendance and leave policies.


Skills: 

Good communication 

Basic knowledge of computers

Good analyzing skills


How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill in your personal and academic details

·        Step:4 - Review and Submit Application


Check here: Click here to Apply


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