UBER COE SPECIALIST Recruitment | Graduation | Freshers Can Apply | Latest IT Jobs 2022
Company : UBER Role : COE Specialist Eligibility : Graduation Good communication skills Responsibilities : Social Media - Ticket Handling Connect with high-profile riders & influencers on social media and represent Uber's support spirit Must be ready to handle customer issues from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Partner Critical issue, MFI customer concerns, provide language support to SL/BD, supports Independent Driver concern from BPOs and keep a sharp focus on high priority queue for critical safety partner concerns. Have the ability to handle safety-related critical issues on social media with empathy and presence of mind while working with relevant teams internally to get them resolved on time Should provide outstanding customer support through emails and phone calls alike for all of our audiences, if need be. Able to help in improving processes and never shy away if you have to build a new process. We always...