UBER COE SPECIALIST Recruitment | Graduation | Freshers Can Apply | Latest IT Jobs 2022

Company: UBER

Role: COE Specialist

 

Eligibility: 

Graduation 

Good communication skills

 

Responsibilities: 

Social Media - Ticket Handling

Connect with high-profile riders & influencers on social media and represent Uber's support spirit

Must be ready to handle customer issues from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Partner Critical issue, MFI customer concerns, provide language support to SL/BD, supports Independent Driver concern from BPOs and keep a sharp focus on high priority queue for critical safety partner concerns.

Have the ability to handle safety-related critical issues on social media with empathy and presence of mind while working with relevant teams internally to get them resolved on time

Should provide outstanding customer support through emails and phone calls alike for all of our audiences, if need be.

Able to help in improving processes and never shy away if you have to build a new process. We always optimize for a better customer experience

Must be ready to identify patterns and help in making the support systems better as we scale.

Skills Required: 

Must have outstanding written and verbal communication skills with the shown ability to write clear, concise, and accurate messages

Should be able to demonstrate awareness of social media trends/developments & how those can be implemented to improve community engagement/customer service

In-depth knowledge of and passion for social media Expertise & interest in social media standard methodologies and a willingness to innovate

Familiarity with Google Drive, especially Google Spreadsheet & Google Docs Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently

Must be flexible hours and ability to work mornings, evenings, and weekends to cover hours of operation as needed.

How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill in your personal and academic details

·        Step:4 - Review and Submit the Application

Check here: Click here to Apply

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