Deloitte Recruitment | GTLO | Freshers can apply | IT Jobs 2022



Company: Deloitte

Location: Hyderabad

Position: GTLO-Technology - Support Analyst


Eligibility

Bachelor’s degree in computer science, computer engineering, or a related field.

0–2 years of experience

Must have excellent Customer service (Phone / Chat / Emails)

Excellent spoken English Language proficiency

Proficient with MS Office applications

ServiceNow experience preferred.

Salary: Depends on interview performance


Responsibilities

Must maintain a client-centric culture & foster a culture of continuous improvement and employee engagement.

Should be able to work with product & development teams to troubleshoot application issues and resolve issues.

Regularly monitor queues to ensure prioritization and wait time for customers to meet our SLAs.

Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.

Must maintain quality service by establishing and enforcing organizational standards and policies.

Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.

Ability to work flexible shifts including some holidays and weekends.

Perform other duties as assigned.


Skills Required: 

Must have excellent communication skills (written and verbal)

Must have the ability to communicate correctly and clearly.

Should have excellent documentation skills

Must have the ability to use a desktop computer system

Should be familiar with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer

Excellent typing skills

Delivering the best outputs as per policy and guidelines given by the organization.


How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill in your personal and academic details

·        Step:4 - Review and Submit the Application


🔥Check here: Click here to Apply



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