PhonePe is Hiring for Operations Associate | Salary: 35,000/- INR (Approx) | Latest Job Updates 2024

PhonePe is Hiring for Operations Associate | Salary: 35,000/- INR (Approx) | Latest Job Updates 2024

About PhonePe
PhonePe stands out as India's top digital payments platform, with over 500 million registered users and 3.7 million merchants across India. In addition to its leadership in digital payments, PhonePe has expanded into financial services, offering Insurance, Mutual Funds, Stock Broking, and Lending. It has also ventured into tech-enabled businesses, including Pincode, a hyperlocal shopping platform, and the Indus App Store, India's first localized app store. This diverse portfolio supports PhonePe’s mission to empower every Indian by providing equal access to financial services and technology.

Life at PhonePe
At PhonePe, the work culture is designed to help employees give their best every day. PhonePe fosters an environment that promotes ownership, with employees entrusted to manage their work from start to finish. For those passionate about technology and making a tangible impact, PhonePe offers an ideal workplace, filled with collaboration and innovation alongside some of the country's brightest minds.

Role Overview: Operations Associate, VKYC
PhonePe is looking for dedicated Operations Associates for its Video KYC (VKYC) team. In this role, the primary focus is to assist customers by completing their video KYC process, while consistently seeking ways to enhance their experience.

Key Responsibilities

• Customer-Centric Service – Maintain integrity and prioritize customer needs in every interaction, ensuring a seamless VKYC experience.

• Video Calls and Case Management – Handle cases involving video calls with customers, adhering strictly to process guidelines.

• Productivity Goals – Meet established productivity targets, including hourly and daily goals.

• Process Improvement – Identify and suggest ways to improve the VKYC process.

• Build Trust – Establish trust with customers through effective communication and professional interactions.

WORK FROM HOME JOBS | 3.5 Lakhs PA | Fully Remote | Latest IT Jobs 2024

Ideal Candidate Profile

The ideal candidate should have strong communication skills (both written and verbal), with a focus on listening and customer orientation. Essential qualities include adaptability, the ability to handle diverse scenarios, and a team-oriented mindset. Multitasking and time management skills are also important, along with proficiency in English and Hindi. Knowledge of additional South Indian languages is an advantage.

Requirements

• Education: Graduate (10+2+3) is mandatory.

• Experience: 0-1 year in a customer-facing role.

• Language Skills: Proficiency in English and Hindi; multilingual skills in South Indian languages are preferred.

• Work Schedule: 6 days working with rotational weekly off.

Employee Benefits

PhonePe provides comprehensive benefits that support employee wellness, security, and career growth:

• Insurance Benefits – Medical, Critical Illness, Accidental, and Life Insurance.

• Wellness Programs – Employee Assistance Program, onsite medical center, and emergency support.

• Parental Support – Maternity and Paternity Benefits, Adoption Assistance, and Daycare Support.

• Mobility Benefits – Relocation, transfer support, and travel policies.

• Retirement Benefits – Flexible PF contribution, Gratuity, NPS, and leave encashment.

• Additional Benefits – Higher Education Assistance, car lease options, and salary advance policies.

Conclusion

For those seeking a rewarding role with opportunities to grow in a fast-paced and customer-centric environment, the VKYC Operations Associate position at PhonePe offers a great start. With a dynamic work culture and ample benefits, PhonePe supports personal and professional development, making it an excellent place for individuals who want to make an impact in the digital financial services space.

How to Apply:

·        Step: 1 - Check the links below

·      Step:2 - Read the job description Carefully 

·      Step:3 - Fill in your personal and academic details

·      Step:4 - Review and Submit the Application

                                        

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