Non Voice Chat Process | Work from home jobs in Telugu | Genpact Recruitment 2022 | Apply Now

Role: Customer Support Chat Process

Location: Hyderabad

Department: IT Operations

Interview Venue: Virtual Zoom 

Timing : 10:30 AM - 01:30 PM

Zoom Id: https://genpact.zoom.us/j/99277141449

Responsibilities: 

Respond to customer queries and customers concern.

You need to demonstrate effective, clear, and professional written and oral communication.

Should maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Must actively seek solutions through logical reasoning

Should demonstrate strong problem-solving capabilities and assist customers in case of any issues

You should provide excellent customer service to our customers

You should be responsible to exhibit a capacity for critical thinking and analysis.

You are responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Basic knowledge of how digital payments work required

Qualification : 

Any Graduate from any discipline 

Freshers are eligible to apply 

Must have fluent English 

Preferred Skills: 

Previous customer service experience is preferable 

Good analytical skills

Good communication skills

Good computer knowledge

Flexible to work in 24*7 shifts 

How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill in your personal and academic details

·        Step:4 - Review and Submit Application

Check here: Click here to Apply

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