Amazon is Hiring Now | ₹3.25 Lakhs -4 Lakhs PA | Hyderabad & Bangalore | Support Operations Role
Amazon is Hiring Now | ₹3.25 Lakhs - 4 Lakhs PA | Hyderabad & Bangalore | Support Operations Role
Are you looking to kickstart your career in support operations with one of the world’s leading tech giants? Amazon is currently hiring motivated and detail-oriented Machine Learning Data Associates for its Fulfillment by Amazon (FBA) Support Operations in Hyderabad and Bangalore. This role is an exciting opportunity to contribute to a rapidly growing business while enhancing your skills in a dynamic and fast-paced environment.
About Fulfillment by Amazon (FBA)
FBA is a key pillar of Amazon’s logistics and fulfillment ecosystem. As mentioned by Jeff Bezos, FBA is one of Amazon’s strategic long-term opportunities, designed to improve the lives of both sellers and buyers. By leveraging Amazon’s robust ordering, fulfillment, transportation, and customer service capabilities, FBA provides sellers with a low-cost alternative for fulfillment, helping them expand their businesses quickly. Our goal is to enable customers to order and receive products from sellers on the same day, anywhere in the world.
Role Overview: Support Operations
The Support Operations team plays a vital role in ensuring that sellers receive timely and accurate responses to their financial-related questions. You’ll be responsible for handling inquiries in line with company policies, ensuring fairness and consistency in evaluation. This role is at the heart of delivering a world-class service experience to our sellers while mitigating business risks.
Key Responsibilities:
- Respond to seller inquiries related to financial matters in alignment with Amazon’s policies.
- Maintain a high level of confidentiality and adhere to data security standards.
- Recognize and resolve non-obvious patterns in seller issues, contributing to problem-solving efforts.
- Consistently achieve productivity and quality targets in a fast-paced environment.
- Prioritize and manage multiple tasks effectively, ensuring deadlines are met.
- Drive improvements in the seller experience and contribute to operational excellence.
Preferred Candidate Profile:
- Experience in a production environment with a proven track record of meeting productivity and quality goals.
- Previous experience working in a contact center.
- Strong problem-solving skills, including the ability to identify and act on patterns that aren’t immediately apparent.
- Excellent attention to detail, with the ability to maintain accuracy even when managing competing priorities.
- Ability to thrive in a fast-paced, rapidly evolving environment and handle ambiguity effectively.
- Clear and concise oral and written communication skills.
- Experience in fraud or risk investigations and/or experience in the payments and banking domain is a plus.
- A positive, results-driven attitude, with a commitment to teamwork and knowledge sharing.
A Day in the Amazon:
As a Machine Learning Data Associate in FBA Support Operations, you will consistently work toward improving the seller experience. You will handle complex issues, resolve seller concerns, and ensure all interactions align with Amazon’s commitment to operational excellence. You'll have the chance to work independently while being part of a dynamic team that drives change and improvement.
About the Team:
Our mission is to mitigate business risks while providing an excellent customer experience. We believe consistency is the foundation of world-class service, and as part of our Support Operations team, you'll be at the center of ensuring sellers receive fair and accurate responses.
Salary and Location:
- Salary: ₹3.25 to ₹4 Lacs per annum.
- Location: Hyderabad and Bangalore.
This is a work-from-office role, ideal for candidates with 0 to 4 years of experience.
Benefit of Joining Amazon:
By joining Amazon’s FBA Support Operations team, you’ll have the opportunity to work in a high-impact role with direct contributions to both seller success and customer satisfaction. You'll also gain exposure to cutting-edge operations while being part of a supportive and collaborative team.
How to Apply:
· Step: 1 - Check the links below
· Step:2 - Read the job description Carefully
· Step:3 - Fill in your personal and academic details
· Step:4 - Review and Submit the Application
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