Diebold Nixdorf is Hiring for L1 Technical Service Desk Associate Jobs 2021
Position Name: Level 1 Technical Service Desk Associate
Job Locations: HYDERABAD
Job Posting: Latest
Work From Home: Yes (Temporary)
Eligibility:
- Minimum 6 Months or more experience in call center environment is recommended.
- Technical Background (Education in information electronics, Mechanics and or SW Skills
- Good technical knowledge in Hardware equipment related issues and SW environment
- Knowledge of customer service practices and principles.
- Native speaker quality in local language/primary language
- English language skills are additionally implied
- Knowledge of using Microsoft Office package
- Willingness to work in shift models based on the customer requirements.
Job Description:
- In this role you are responsible to guide customers as per solution trees and knowledge base to solve incidents and service requests.
- Password resets, SW Configuration etc..
- Delivering best outputs
- Answering inbound calls and resolving technical issues with high level customer satisfaction.
- Need to be a good team player
- Collaborating with team and delivering best outputs.
- Report to managers on performance status and any escalations.
Experience: Minimum 6 months or more experience.
Department: IT
Office Timings: Rotational
Qualification & Desired Skills:
- Minimum 6 Months or more experience in call center environment is recommended.
- Technical Background (Education in information electronics, Mechanics and or SW Skills
- Good Team Player
- Excellent problem solving and logical reasoning skills
- Good Oral and written communication skills
- Written and verbal communication
Preferred Qualifications:
- Minimum 6 Months or more experience in call center environment is recommended.
- Graduates
- Fluent Communication & clarity
Shift: Rotational
Fresher Can Apply : No minimum 6 Months of Experience
Experienced Can Apply : Yes
Apply now for Hyderabad Location
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