Diebold Nixdorf is Hiring for L1 Technical Service Desk Associate Jobs 2021


"Diebold Nixdorf" is hiring for candidates for "L1 Technical Service Desk Associate". The position name and details are mentioned below, eligible and interested candidates can apply to these jobs as soon as possible before the closure of vacancies. 





 Position Name: Level 1 Technical Service Desk Associate


Job Locations: HYDERABAD



Job Posting: Latest



Work From Home: Yes (Temporary)



Eligibility:

  • Minimum 6 Months or more experience in call center environment is recommended.
  • Technical Background (Education in information electronics, Mechanics and or SW Skills
  • Good technical knowledge in Hardware equipment related issues and SW environment
  • Knowledge of customer service practices and principles.
  • Native speaker quality in local language/primary language
  • English language skills are additionally implied
  • Knowledge of using Microsoft Office package
  • Willingness to work in shift models based on the customer requirements.


Job Description:

- In this role you are responsible to guide customers as per solution trees and knowledge base to solve incidents and service requests.

- Password resets, SW Configuration etc..

- Delivering best outputs

- Answering inbound calls and resolving technical issues with high level customer satisfaction.

- Need to be a good team player

- Collaborating with team and delivering best outputs.

- Report to managers on performance status and any escalations.


Experience: Minimum 6 months or more experience.


Department: IT



Office Timings: Rotational


Qualification & Desired Skills:

  • Minimum 6 Months or more experience in call center environment is recommended.
  • Technical Background (Education in information electronics, Mechanics and or SW Skills
  • Good Team Player
  • Excellent problem solving and logical reasoning skills
  • Good Oral and written communication skills
  • Written and verbal communication


Preferred Qualifications:


  • Minimum 6 Months or more experience in call center environment is recommended.
  • Graduates
  • Fluent Communication & clarity



Shift: Rotational

Fresher Can Apply : No minimum 6 Months of Experience


Experienced Can Apply : Yes


Apply now for Hyderabad Location



Note: Please make a note that the information we provide you is just informative and we request you to please check official websites of the respective organization before applying for any job. We don't ask you to pay any money and if anyone is asking money for giving you a job, please don't pay. You are completely responsible for your actions and this is just informative and maybe helpful for your career.


 

Comments

Latest Work From Home Jobs

Amazon VCS Work From Home Jobs | AP & Telangana | 3.8 LPA & other benefits | Latest Jobs 2024

Telugu Part time jobs 2024 | Review Ads & Earn 240/- Per hr | Freelancing Jobs Work From Home | Job updates 2024

SWIGGY Work From Home Jobs | Good Salary & Incentive | Latest Work from home jobs 2024

Amazon Work From Home Jobs | Operations Associate | 4.8 Lakhs PA | IT Jobs 2024

Amazon Work From Home Jobs || L2 Associates | 4 Lakhs PA + Other benefits | Latest IT Jobs 2024

JP Morgan Chase & Co Recruitment | 6.5 Lakhs PA | Best Benefits | Latest IT Job Updates 2024

How to Build A Best Resume for FREE using FREE AI Tools | IT Job updates 2024