Myntra Work From Home Jobs | Communication Coach | IT Jobs in Telugu 2022

Job Role: Communication Coach

Schedule: Full-time

 

Education Level: Bachelor's / Master’s Degree

 

Job Category: Full Time Employee

 Responsibilities:

• Need to build /evaluate our competency framework for our voice channels which include escalation desk and inbound.
• Build an evaluation framework to map the current competency of our escalation supervisors and inbound agents against the standard competency.
• Build training and coaching plan and execute the same to help our escalation supervisors and inbound agent move from where they are to when they are expected to be.
• Conduct periodic 'training need analysis & identification' on skill opportunities based on the data and inference shared by our quality team.
• Execute the training & coaching solutions on the areas of opportunity identified through classroom training or one on one coaching sessions. 
• Should have the expertise to build training & coaching solutions to upskill our supervisors & agents on skills like empathy, mindfulness, listening, patience, resilience, persuasive skill, critical thinking, assertiveness etc. 
• Monitor calls periodically to evaluate the progress of the supervisors and agents.
• Liaison with HR and hiring teams to set expectations on the required threshold on skills while hiring and suggest method & tools for evaluating the same. 
• Collaborate with stakeholders and drive partners in executing the training solutions.

Required Skills:

• Bachelors or Master’s Degree in any discipline is required.
• Degree /Master’s in English communications will be an added advantage. 
• Excellent verbal and written communication skills in English
• Excellent verbal communication skill in Hindi 
• Eligible experience in leading activities for a change in ways of working.
• Good experience in delivering classroom / virtual training and coaching session on soft-skills 
• Experience in training and coaching customer service executives and escalation supervisors on soft skills will be an added advantage.
• Ability to lead and influence others with proficiency. 
• Should have basic excel skill and should be good at making PPT presentations. 
• Certifications in soft skill training & instructional designing will be an added advantage.

How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill your personal and academic details

·        Step:4 - Review and Submit Application

Apply here:  Click here to Apply

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