Myntra Work From Home Jobs | Communication Coach | IT Jobs in Telugu 2022

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Job Role: Communication Coach


Schedule: Full-time

 

Education Level: Bachelor's / Master’s Degree

 

Job Category: Full Time Employee


 Responsibilities:

  • Need to build /evaluate our competency framework for our voice channels which include escalation desk and inbound.
  • Build an evaluation framework to map the current competency of our escalation supervisors and inbound agents against the standard competency.
  • Build training and coaching plan and execute the same to help our escalation supervisors and inbound agent move from where they are to when they are expected to be.
  • Conduct periodic 'training need analysis & identification' on skill opportunities based on the data and inference shared by our quality team.
  • Execute the training & coaching solutions on the areas of opportunity identified through classroom training or one on one coaching sessions. 
  • Should have the expertise to build training & coaching solutions to upskill our supervisors & agents on skills like empathy, mindfulness, listening, patience, resilience, persuasive skill, critical thinking, assertiveness etc. 
  • Monitor calls periodically to evaluate the progress of the supervisors and agents.
  • Liaison with HR and hiring teams to set expectations on the required threshold on skills while hiring and suggest method & tools for evaluating the same. 
  • Collaborate with stakeholders and drive partners in executing the training solutions.

Required Skills:

  • Bachelors or Master’s Degree in any discipline is required.
  • Degree /Master’s in English communications will be an added advantage. 
  • Excellent verbal and written communication skills in English
  • Excellent verbal communication skill in Hindi 
  • Eligible experience in leading activities for a change in ways of working.
  • Good experience in delivering classroom / virtual training and coaching session on soft-skills 
  • Experience in training and coaching customer service executives and escalation supervisors on soft skills will be an added advantage.
  • Ability to lead and influence others with proficiency. 
  • Should have basic excel skill and should be good at making PPT presentations. 
  • Certifications in soft skill training & instructional designing will be an added advantage.

How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill your personal and academic details

·        Step:4 - Review and Submit Application


Apply here:  Click here to Apply

Myntra Website Link:  Click Here


Check for More IT Jobs 2022 : Click here


Note: Please make a note that the information we provide you is just informative and we request you to please check official websites of the respective organization before applying for any job. We don't ask you to pay any money and if anyone is asking money for giving you a job, please don't pay. You are completely responsible for your actions and this is just informative and maybe helpful for your career.

 

 

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