Deloitte WORK FROM HOME JOBS 2022 || Apply Now || IT Job updates in Telugu

Role: Global Tax and Legal - Digital Support Analyst

This position is for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines.

You need to keep users informed about their Incidents’ status at agreed intervals. 

Log all Incident/Service Request details and functions as the first point of contact for users.

Responsibilities: 

• Customer handling skills – Call etiquettes 
• End to End ticket management support
• Basis ITIL concepts of Incident, problem & change management is must
• Experience in managing voice & non-voice support (Calls, chats & email) is preferable
• You need to adhere to SLAs like response time of an email & chat. ASA for calls & etc.
• You have to perform as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• Process incoming service requests, incidents and change requests and formulate appropriate response
• Manage multiple support mailboxes and respond to emails
• Triage and troubleshoot issue(s) reported on all applications.
• Report & record any new defects on all applications.
• You need to communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
• You need to troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
• Provision user accounts for external (non- Deloitte) client users

Qualifications: 

Any Graduate

0-1 Years Experience

Excellent Customer Support

Good communication skill & computer knowledge

Customer service experience is preferable

Timings:

5:30 AM – 2:30 PM IST,

2:00 PM – 11:00 PM IST

9:00 PM – 06:00 AM IST

How to Apply :

Step: 1 - Check the links below

Step:2 - Read the job description Carefully 

Step:3 - Fill you personal and academic details

Step:4 - Review and Submit Application

Apply here : Click here to Apply

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