Cognizant is Hiring for Non -Technical Jobs | Free Transport & Medical Allowance | Latest IT Jobs 2024
Cognizant is Hiring for Non Technical Jobs | Free Transport & Medical Allowance | Latest IT Jobs 2024
Cognizant offers a professional environment conducive to growth and learning. As a Process Executive, you’ll be an integral part of content and brand management processes, gaining valuable experience in quality control and compliance. Working in 24/7 shifts provides an opportunity to develop flexibility, and the company offers a supportive office-based work culture.
This role is a stepping stone for individuals looking to make their mark in content management and compliance, and Cognizant provides a platform for career advancement in the industry.
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Location: Hyderabad
Company: Cognizant
Cognizant is actively seeking graduates from recent batches to join as Process Executives in Hyderabad. This is an ideal role for fresh graduates eager to start their careers in a dynamic, supportive environment, ensuring content compliance and brand integrity.
Eligibility Criteria
- Education: Graduates from the 2020, 2021, 2022, and 2023 batches are eligible.
- Work Flexibility: Candidates should be prepared to work in a 24/7 rotational shift structure.
- Work Environment: This position requires working from the office in Hyderabad.
- Mandatory Documentation: Candidates must possess all necessary documents for background verification (BGV).
Key Responsibilities
In this role, Process Executives will play a crucial part in ensuring content accuracy, brand safety, and compliance standards. Key tasks include:
- Image and Content Verification: Review images and match them to the website to ensure they meet specified standards.
- Content Accuracy and Sensitivity: Evaluate content to confirm the presence of correct brand names and identify any non-family-safe material.
- Brand Integrity Checks: Cross-check content with the brand website, ensuring alignment and accuracy.
- Content Rating: Based on provided guidelines, assess and rate content, identifying sensitive or inappropriate material where necessary.
Desired Skills
- Excellent Communication: Strong verbal and written communication skills are essential for effective task execution.
- Attention to Detail: Ability to meticulously review and verify content and images for brand compliance.
- Comfortable with Sensitive Content: The role may require interaction with sensitive content, so candidates should be adaptable and mindful.
Key Responsibilities of a Customer Support Employee
Responding to Customer Inquiries
Handle customer queries and requests via phone, email, chat, or other communication channels. Provide prompt, accurate information and solutions to customer questions and issues.
Problem-Solving and Troubleshooting
Diagnose and resolve technical issues or service-related concerns. Guide customers through solutions or escalate complex problems to higher support levels when necessary.
Documentation and Ticket Management
Accurately document all customer interactions, issues, and resolutions in the ticketing system. Ensure each ticket is tracked and closed or escalated in accordance with company policies.
Customer Education and Guidance
Offer customers guidance on using products or services effectively. Educate them on self-service options and provide resources that improve their experience and understanding.
Service Quality and Satisfaction
Strive to maintain high customer satisfaction by handling interactions with professionalism, empathy, and patience. Aim to resolve issues on the first contact to improve customer experience.
Feedback Collection and Reporting
Gather customer feedback to understand needs and expectations better. Report recurring issues to relevant departments to assist in improving products, services, and customer support processes.
Adherence to Performance Standards
Meet performance metrics, such as response time, resolution time, customer satisfaction scores, and first-call resolution rates. Follow all organizational guidelines, policies, and best practices.
Continuous Learning and Development
Stay updated with product or service changes, new features, and support processes. Participate in training and knowledge-sharing sessions to improve service delivery skills.
Team Collaboration
Work closely with colleagues and support teams to share insights and solutions, ensuring consistent and effective customer support across all channels.
Time and Shift Management
Adhere to assigned shifts and maintain punctuality to ensure customers receive timely assistance, especially in environments with 24/7 support availability.
How to Apply:
· Step: 1 - Check the links below
· Step:2 - Read the job description Carefully
· Step:3 - Fill in your personal and academic details
· Step:4 - Review and Submit the Application
Note: Please make a note that the information we provide you is just informative, and we request you to please check the official websites of the respective organization before applying for any job. We don't ask you to pay any money and if anyone is asking money for giving you a job, please don't pay. You are completely responsible for your actions, and this is just informative and may be helpful for your career.
Responding to Customer Inquiries
Handle customer queries and requests via phone, email, chat, or other communication channels. Provide prompt, accurate information and solutions to customer questions and issues.
Problem-Solving and Troubleshooting
Diagnose and resolve technical issues or service-related concerns. Guide customers through solutions or escalate complex problems to higher support levels when necessary.
Documentation and Ticket Management
Accurately document all customer interactions, issues, and resolutions in the ticketing system. Ensure each ticket is tracked and closed or escalated in accordance with company policies.
Customer Education and Guidance
Offer customers guidance on using products or services effectively. Educate them on self-service options and provide resources that improve their experience and understanding.
Service Quality and Satisfaction
Strive to maintain high customer satisfaction by handling interactions with professionalism, empathy, and patience. Aim to resolve issues on the first contact to improve customer experience.
Feedback Collection and Reporting
Gather customer feedback to understand needs and expectations better. Report recurring issues to relevant departments to assist in improving products, services, and customer support processes.
Adherence to Performance Standards
Meet performance metrics, such as response time, resolution time, customer satisfaction scores, and first-call resolution rates. Follow all organizational guidelines, policies, and best practices.
Continuous Learning and Development
Stay updated with product or service changes, new features, and support processes. Participate in training and knowledge-sharing sessions to improve service delivery skills.
Team Collaboration
Work closely with colleagues and support teams to share insights and solutions, ensuring consistent and effective customer support across all channels.
Time and Shift Management
Adhere to assigned shifts and maintain punctuality to ensure customers receive timely assistance, especially in environments with 24/7 support availability.
· Step: 1 - Check the links below
· Step:2 - Read the job description Carefully
· Step:3 - Fill in your personal and academic details
· Step:4 - Review and Submit the Application
Note: Please make a note that the information we provide you is just informative, and we request you to please check the official websites of the respective organization before applying for any job. We don't ask you to pay any money and if anyone is asking money for giving you a job, please don't pay. You are completely responsible for your actions, and this is just informative and may be helpful for your career.
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