UBER Recruitment VIZAG | Any Graduate | IT Job in Telugu 2022

Role : Safety Investigation Specialist -I

About the Role

Phenomenal communicator: You build trust with riders and driver-partners through your communication. You have a way with words & enjoy expressing your thoughts in your emails & phone conversations that reflect the Uber get ahead. As a global team it is imperative that you Must have some deep understanding of the audience that you are catering to find the right way to connect with the target audience. Strong, grammatically accurate English language skills is a necessity.

Appreciative: You are obsessed about customer experience, and instantly build a rapport with the riders and driver-partners by being empathetic, acknowledging the situation & displaying a genuine willingness to help.

Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first & finding the right solutions no matter how challenging the situation.

Process compliant: You must know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support

Comfortable with ambiguity: You enjoy a high pace of work & an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination for crafting processes ground up is an added advantage.

Qualification:

Graduation 

Location: VISAKHAPATNAM

Responsibilities: 

You must provide elite customer support through emails and phone calls

You need to work on critical safety incidents reported by riders and driver customers.

Detail all incidents on JIRA (The safety incident reporting feature)

Must collaborate with collaborators and work towards any solution ideal for the incident.

Help in improving processes so we always optimize for better customer experience. This involves communicating with high value clients and eye to retention in times of problems for the clients and companies

Contribute to building the team and the organization for long term success.

How to Apply:

·        Step: 1 - Check the links below

·        Step:2 - Read the job description Carefully 

·        Step:3 - Fill your personal and academic details

·        Step:4 - Review and Submit Application

Apply here: Click here to Apply

UBER Website Link: Click Here

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