Walmart is Hiring Now | Non Technical Jobs | Salary: 3.5 Lakhs - 4 Lakhs PA | Latest IT Jobs 2024
Walmart is Hiring Now | Non Technical Jobs | Salary: 3.5 Lakhs - 4 Lakhs PA | Latest IT Jobs 2024
Are you passionate about delivering exceptional customer service? Walmart is looking for talented, customer-centric individuals to join our team as Resolution Coordinators. This entry-level position offers an exciting opportunity to develop your career in a high-volume environment while making a meaningful impact on customers, stores, and associates. Whether you’re just starting out or looking for a fresh opportunity, Walmart’s Contact Center provides a pathway to growth and success.
About Walmart Contact Center
The Walmart Contact Center is a key pillar in our commitment to serving our customers. Handling over 10 million contacts per year, we specialize in phone, chat, and email support, ensuring best-in-class service for our customers, stores, and associates. This fast-paced, metrics-driven center is dedicated to driving results while maintaining a supportive environment where associates thrive.
We Invest in Your Growth
At Walmart, we are committed to the growth and development of our associates. We provide opportunities for career progression and recognize individual and team achievements. We take pride in exceeding customer expectations and fostering strong relationships within our team. As a Resolution Coordinator, you will not only help customers but also grow in a supportive, career-focused environment.
Role : Resolution Coordinator
As a Customer Care Senior Resolution Coordinator, you will handle a high volume of incoming contacts, including calls, chats, and emails. You will be responsible for providing timely, accurate responses to customer queries while navigating multiple systems to resolve issues.
Your main goal will be to deliver Extraordinary Customer Care by efficiently managing customer queries, ensuring compliance with service level agreements (SLA), and adhering to quality guidelines. Whether you are responding via phone, chat, or email, you will play a critical role in maintaining Walmart’s high standards of service.
Key Responsibilities
- Handle high-volume customer interactions through calls, chats, and emails.
- Communicate professionally with customers, stores, and associates.
- Navigate multiple systems to provide accurate and timely solutions.
- Ensure customer satisfaction by resolving queries and addressing concerns.
- Adhere to quality standards and service level agreements (SLA).
- Switch between phone, chat, and email support as required by business needs.
- Accurately process customer queries and provide resolution within set guidelines.
Eligibility Criteria
We are looking for freshers or individuals with up to 9 months of relevant customer service experience. Candidates should be:
- Proficient in written and verbal communication.
- Able to interact with customers in a professional, conversational manner.
- Capable of managing multiple tasks simultaneously.
- Focused on delivering excellent customer care with a high level of urgency.
- Able to meet the minimum typing speed of 25 WPM.
- Familiar with Microsoft Office programs (Outlook, Word).
Joining Walmart:
- Flexible Work Environment: This role requires flexibility to work in a 24/7 rotational shift environment, including permanent night shifts and rotating weekly time off.
- Continuous Learning: You will receive mandatory training to ensure you are well-equipped to handle customer queries effectively.
- Career Progression: Walmart offers numerous opportunities for career growth within our Contact Center and beyond.
Qualifications
- Any graduate with strong communication skills and a customer-focused mindset.
- Ability to switch seamlessly between support channels based on business needs.
Make a Difference with Walmart
By joining the Walmart Contact Center as a Resolution Coordinator, you will be a key part of a dedicated team that values integrity, professionalism, and exceptional customer service. If you’re ready to take on a dynamic role and help us exceed customer expectations, we want to hear from you!
Apply today and start your journey toward a rewarding career with Walmart!
How to Apply:
· Step: 1 - Check the links below
· Step:2 - Read the job description Carefully
· Step:3 - Fill in your personal and academic details
· Step:4 - Review and Submit the Application
Note: Please make a note that the information we provide you is just informative, and we request you to please check the official websites of the respective organization before applying for any job. We don't ask you to pay any money and if anyone is asking money for giving you a job, please don't pay. You are completely responsible for your actions, and this is just informative and may be helpful for your career.
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